Changes to Complaints reporting

Name: Changes to Complaints reporting
Start: 2023-06-16T01:30:00.000Z
End: 2023-06-16T02:15:00.000Z

Online

Online event

16 June 2023 @ 11:30 am – 12:15 pm

Tetiana George presenting at a Curium event with audience members in a modern venue

What’s on

What you need to know ahead of 1st of July

Starting from the 1st of July most financial institutions will be required to change the way they record and report Complaints to ASIC.

During the webinar we will highlight the main changes and provide practical examples of best ways to adopt them.

Key Highlights

Brief summary of Complaints regulation (RG 271) and what it means for your business
Changes to data and reporting requirements
Practical tips on how to implement the changes

Target Audience

This webinar is suited for a wide audience of professionals working General and Life insurance, brokers, superannuation, and other financial service companies holding an AFSL license subject to ASIC reporting.

Moderators

Guiding thoughtful discussions with

Tetiana George
CEO, Curium

Tetiana is the CEO and Co-Founder of Curium, a no-code tech platform that runs end-ton-end claims and compliance. During the past 17 years Tetiana has worked for most of the large global insurers as consultant with the Boston Consulting Group and Oliver Wyman (part of Marsh McLennan Group). She advised firms in more than 20 countries across variety of areas from strategy to operations and product design. Tetiana came to Australia in 2017 and joined Blue Zebra Insurance as Head of Claims & Operations. Having experienced the power of technology firsthand, she started Curium to enable insurers, underwriting agencies, and brokers to enter the market and scale in record time.