With Curium, tasks that once took days are now completed in seconds. The platform reduced manual workload, strengthened reporting accuracy, and gave us a scalable approach to compliance.
About Blue Zebra Insurance
Blue Zebra is an underwriting agency that operates exclusively in the intermediated insurance market. BZI streamline the entire insurance process from quote to claim.
Use case: Compliance Platform
Key takeaways
- ASIC reporting completed in seconds instead of days
- Manual workload eliminated across complaint handling and reporting
- Complaint data now informs broker engagement, product design, and service improvements
"Curium significantly reduced the manual effort involved in RG271 complaint handling and ASIC reporting, while improving reporting accuracy. It has given us a scalable foundation for ongoing compliance."
The challenge
As a specialist underwriter committed to robust governance and customer outcomes, BZI identified an opportunity to strengthen its RG271 compliance and ASIC reporting processes. While existing workflows met regulatory obligations, they relied on spreadsheets and manual effort – introducing inefficiencies, increasing the risk of validation errors, and limiting visibility into complaint trends.
Even minor inconsistencies, like a single misplaced character, could cause an ASIC upload to fail, sending teams into hours of troubleshooting instead of focusing on service improvements.
Common challenges included:
- Manual tracking of complaint information across spreadsheets
- Frequent ASIC validation failures caused by formatting or coding issues
- Hours spent searching ASIC’s 70-page handbook to identify correct reporting codes
- A reactive rather than proactive approach to complaint insights
As the business scaled, these challenges made it harder to maintain efficiency and act on insights in a timely manner. To address this, BZI sought a purpose-built solution that would streamline reporting, reduce administrative overhead, and support continuous improvement.
The solution
Curium was selected to deliver an automated, RG271-aligned framework for complaint handling and ASIC reporting.
The platform transformed BZI’s compliance workflows through:
- Automated structuring and formatting of complaint data
- Built-in assignment of ASIC’s codes aligned to handbook standards
- Significant reduction in manual entry and administrative load
- Immediate visibility of complaint patterns and root causes
“With Curium, tasks that once took days were completed in seconds. The team shifted from operational backlog to proactive customer improvement.” – BZI
The impact
Curium helped BZI shift compliance from a reporting obligation to a practical source of business insight.
Key outcomes included:
- Faster compliance cycles: ASIC reports completed in seconds instead of days
- Reduced operational risk: consistent data accuracy and fewer validation errors
- Improved collaboration: complaint insights reviewed jointly by dispute resolution and claims teams
- Strategic insight: complaint data now informs product development, and service enhancements
This shift enabled BZI to evolve complaint handling from a reporting requirement into a proactive, business-improvement function.
Ease of adoption
Curium’s intuitive design enabled rapid onboarding across teams. No specialist training or IT support was required, helping BZI maintain consistent, controlled compliance processes as teams scaled or evolved.
A modern and scalable approach to compliance
By modernising its approach to RG271 compliance, BZI reduced manual workload, improved reporting integrity, and built a foundation for continuous improvement. Curium now supports the organisation’s broader goal of delivering compliant, customer-centric operations at scale.
“Curium gave BZI a scalable foundation for RG271 compliance, reducing manual workload, strengthening reporting accuracy, and enabling deeper insight over time.” – BZI